Southern California Catering Servicing Los Angeles, Santa Monica, Beverly Hills, Marina Del Rey, Torrance, South Bay, Westwood, Manhattan Beach, Hollywood, Pasadena, Orange County, Irvine, Riverside, San Bernardino and Ventura county.
FAQ’s
I am planning a party can I come in to talk to you? Yes, but appointments are preferred due to our kitchen size and schedule. We prefer to come to your location so we can see the party site.
Do you have a price list? Yes. Our menus are priced but we often create menus and work with you on a budget you can afford or given for a corporate event.
Do you have a minimum? Yes, we offer our services at a 20 minimum on most orders. Under 20 there is an additional charge.
How far in advance do I need to place an order? The more notice the better so we are not rushed and you can make decisions with out a time limit. But when it is necessary we have arranged parties within 7 days. Lunch and dinner orders we can accommodate with 24 hrs notice most of the time pending the menu selection. We do our best to accommodate your request.
Do you offer other menu options not on your current menu? Yes. We are flexible and will mix entree selections from other menu plans or create a menu with you based on your preference. Our menu plans are popular and are only a sample of what we offer and have created.
Do you provide a children's menu? Yes. We do all the time. When planning a party with children attending we recommend the adults select what they want. We will create a children's menu with you at a lower cost for the children. Everyone wins, adults eat like adults and kids get their favorites.
Do you leave left over food? Yes and No. When there is proper refrigeration on site we do if asked. Leaving food on site becomes the responsibility of the client and to properly store all foods. We do not leave food when on location for picnics in a park, venues or rented commercial buildings.
Will you come out for a site visit? Yes. In fact we insist on a site visit. Site visits are important regardless of the party size or type. So many factors contribute to a smooth party flow. Starting with the room arrangement to loading in, obstacles in our way, sun, shade, parking, hills, narrow roads, low trees for hi truck deliveries and more. A full floor plan is drawn pending the party size and what is needed. This is why we prefer to come to you upon your first call. It saves time and you get answers immediately to your questions and suggestions since we are on site discussing your party.
Will you be at the Party? Yes. When our party planner arranges and coordinates your event they are on site to over see and coordinate all logistics agreed to. We do not substitute with someone who is not familiar with the planning of your event.
Do you increase prices on other services? No. When we arrange other vendor's such as rentals, valet, entertainment or special orders we do not increase prices. Every order is itemized and copies of vendor's invoices are provided including permits for events and city fees if any. What they charge us is what you pay.
What if our date changes? We are flexible and work with you on any changes.
Do you offer samples and tastings? Yes. We offer sample tasting and references for weddings and special events only.
Do you make substitutions? Rarely has this happen and only when a special order was placed in advanced and the market availability of that product is out of our control. We will always contact you to discuss alternatives and adjust any pre -agreed priced.
Do you offer drop off service? Yes. We offer a few options. Drop off only or we will drop off and set up for a self serve. See our drop off services on our web page.
What are your payment options? We accept; Checks, Visa, M/C, AX and Discover Card. A deposit is required on large orders with the balance due prior to the event. We no longer carry net 15/30.
What is your cancellation policy? ~ All special order products are non-refundable. This includes food and any non food items as gifts, decor, props, favors, etc.
~ Entertainment deposits are non-refundable once the entertainment contract is signed by us since we are responsible to pay the agency or artist who may have missed out on another booked date due to your cancellation.
~ General Cancellations for lunch, dinners or parties - 72 hrs notice - cost of any special orders non returnable - 48 hrs notice - cost of any food products delivered to us for your event and non returnable. - 24 hrs notice - food cost and any kitchen labor incurred in the preparation of your event.
- Out of pocket expense on any orders that cannot be cancelled is 100% of the cost of the orders placed unless supplier or vendor waves the cost for a postponement to a later date. Perishables excluded.
- Cancellation of special events or large picnics that incurred pre-event planning will be charged the service charge fees as the contract reads to cover our time in the planning of your event. If it is a postponement the service charge fees are credited towards the new event date. This is a separate contract and does not apply to daily lunch, dinner, studio services or small parties.
What is the service charge for? The service charge fee covers our time for pre event planning, vendor coordination, floor plans, site visits, parking, local travel, office processing costs, location scouting and all other pre and post event wrap expenses incurred. This is not a gratuity.
Are you licensed and insured? Yes. We are licensed by the Los Angeles County health department and our commercial kitchen is "A" rated and fully insured.
Catering Southern California regional cities; Agoura hills, Alhambra, Arcadia, Artesia, Avalon, Azusa, Baldwin Park, Bell, Bell Gardens, Bellflower, Beverly Hills, Bradbury, Brentwood, Burbank, Calabasas, Canyon Country, Carson, Cerritos, Claremont, Commerce, Compton, Covina, Cudahy, Culver City, Diamond Bar, Downey, Duarte, El Monte, El Segundo, Encino, Gardena, Glendale, Glendora, Hawaiian Gardens, Hawthorne, Hermosa Beach, Hidden Hills, Hollywood, Huntington Park, Industry, Inglewood, Irvine, Irwindale, La Canada, Flintridge, La Mirada, la Puente, La Verne, Lakewood, Lancaster, Lawndale, Long Beach, Los Angeles, Lynwood, Malibu, Manhattan Beach, Marina Del Rey, Maywood, Monrovia, Montebello, Monterey Park, North Hollywood, Northridge, Norwalk, Orange County, Pacific Palisades, Palmdale, Palos Verde’s, Palos Verde’s Estates, Ranchos Palos Verde’s, Paramount, Pasadena, Pico Rivera, Pomona, Redondo Beach, Riverside, San Bernardino, Santa Clarita, Santa Monica, San Pedro, Sherman Oaks, Simi Valley, South Bay, Studio City, Tarzana, Torrance, Valencia, Ventura, Westwood, Woodland Hills and more.